1. Overview
At Instantcardstore, we are committed to providing you with high-quality digital gift cards. This Return and Refund Policy outlines the circumstances under which refunds or replacements may be issued.
Important Notice: Due to the digital nature of our products and cryptocurrency payment method, all sales are generally final. However, we do provide refunds or replacements in specific circumstances outlined below.
2. No Return Policy for Digital Products
Digital gift cards are delivered electronically and cannot be returned once the code has been revealed or accessed. Once you receive your gift card code via email, the transaction is considered complete.
Why Digital Products Cannot Be Returned:
- Digital codes are activated immediately upon delivery
- Once revealed, codes cannot be "un-revealed" or deactivated
- Cryptocurrency transactions are irreversible by nature
- Gift cards are considered used once the code is accessed
3. Eligible Refund Circumstances
We will issue a refund or replacement in the following situations:
3.1 Non-Delivery of Gift Card
Eligible for Refund
If you have not received your digital gift card within 24 hours of purchase and payment confirmation.
3.2 Invalid or Non-Working Code
Eligible for Replacement
If the gift card code provided is invalid, already used, or does not work when redeemed.
3.3 Wrong Product Delivered
Eligible for Refund or Replacement
If you received a different gift card than what you ordered (wrong brand, wrong denomination, wrong region).
3.4 Technical Errors
Eligible for Refund
If there was a technical error that resulted in duplicate charges or incorrect amounts.
3.5 Payment Issues
Eligible for Refund
If your cryptocurrency payment was processed but no gift card was delivered due to our system error.
4. Non-Eligible Refund Circumstances
Refunds will NOT be issued in the following situations:
4.1 Change of Mind
Not Eligible for Refund
- You changed your mind after purchase
- You no longer want the gift card
- You purchased the wrong product by mistake
4.2 User Error
Not Eligible for Refund
- You entered the wrong email address
- You purchased a gift card for the wrong region
- You accidentally revealed the code
- You lost or deleted the email containing the code
4.3 Already Redeemed Codes
Not Eligible for Refund
- The gift card code has already been redeemed or partially used
- The code has been shared with others
4.4 Regional Restrictions
Not Eligible for Refund
- The gift card cannot be used in your region (this information is clearly stated on product pages)
- Regional restrictions prevent activation
4.5 Third-Party Issues
Not Eligible for Refund
- Issues with the gift card provider or merchant
- Account bans or restrictions on the merchant's platform
- Changes to the merchant's terms of service
5. Refund Request Process
If you believe you are eligible for a refund, please follow these steps:
-
Contact Support Within 48 Hours
Email us at support@instantcardstore.com within 48 hours of your purchase with your order details.
-
Provide Required Information
Include: Order number, transaction ID, email address used for purchase, detailed description of the issue, and screenshots if applicable.
-
Wait for Investigation
Our team will investigate your claim within 2-5 business days.
-
Verification Process
We may request additional information or screenshots to verify your claim.
-
Resolution
If approved, we will issue a refund or replacement within 5-7 business days.
6. Refund Methods
6.1 Cryptocurrency Refunds
For eligible refunds, we will return the cryptocurrency to the wallet address you used for payment.
Important Notes:
- Refunds are issued in the same cryptocurrency used for payment
- Refund amount is based on the USD value at the time of original purchase
- Cryptocurrency price fluctuations are not covered
- Network/transaction fees may apply and are non-refundable
6.2 Store Credit
Alternatively, you may choose to receive store credit for future purchases, which includes:
- Full order value as store credit
- No deduction for processing fees
- Valid for 12 months from issue date
- Can be used for any products on our website
6.3 Replacement Cards
For invalid or non-working codes, we typically offer a replacement gift card of equal value rather than a refund.
7. Refund Processing Time
Once your refund is approved:
- Cryptocurrency Refunds: 5-7 business days to process and send
- Store Credit: Issued immediately upon approval
- Replacement Cards: Delivered within 24 hours of approval
Note: Blockchain network congestion may delay cryptocurrency refunds. We are not responsible for delays caused by the blockchain network.
8. Fraud Prevention
To protect against fraudulent refund claims:
- We may request verification of identity
- We track all gift card codes and redemption status
- Repeated refund requests may trigger additional verification
- Fraudulent claims may result in account suspension
- We reserve the right to deny refunds for suspicious activity
9. Damaged or Defective Products
Since our products are digital, they cannot be physically damaged. However, if you receive:
- Corrupted files or unreadable codes
- Incomplete gift card information
- Missing redemption instructions
Please contact us immediately for a replacement.
10. Gift Card Activation Issues
If you experience issues activating your gift card:
- Verify you are using the correct region/country for the card
- Check the merchant's website for specific activation requirements
- Ensure the code is entered correctly (avoid spaces, use copy-paste)
- Wait 24 hours as some cards require processing time
- Contact the merchant's support if issues persist
If the merchant confirms the code is invalid, contact us with proof for a replacement.
11. Lost or Stolen Gift Cards
Important: We are not responsible for lost, stolen, or compromised gift card codes after delivery. Treat your gift card codes like cash.
To protect your gift cards:
- Keep your email secure
- Do not share codes with anyone
- Redeem codes as soon as possible
- Store codes in a secure location
- Use two-factor authentication for your email
12. Bulk Order Refunds
For bulk orders (5+ gift cards), special refund terms may apply:
- Each card is evaluated individually
- Partial refunds may be issued for partially defective orders
- Extended processing time may be required
- Contact our support team for bulk order issues
13. Exceptions and Special Cases
In exceptional circumstances, we may consider refund requests outside these guidelines at our sole discretion. These are evaluated on a case-by-case basis.
15. Policy Updates
We reserve the right to update this Return and Refund Policy at any time. Changes will be effective immediately upon posting on this page. Your continued use of our services after any changes constitutes acceptance of the updated policy.
16. Governing Law
This Return Policy is governed by applicable consumer protection laws. In case of disputes, we encourage resolution through our customer support team before pursuing other remedies.